CHALLENGE

Looking after swathes of natural wilderness, castles and country parks is a big job

but it’s what The National Trust for Scotland has been doing since 1931. We’ve proudly worked with the Trust – Scotland’s biggest membership organisation – since 2013, initially on their much-loved member magazine.

In recent years, the Trust has been looking to expand its reach and boost member retention, and we’ve been with them every step of the way.

Details
Project Multi-channel content programme
Category Consumer
Services Strategy • Content • Print • Design • Illustration • Podcast • Photography • Commercial • Video • Digital
NTS membership magazine cover
NTS membership magazine cover
NTS membership magazine cover

 SOLUTION

We’re no longer just about print: today, we’re helping the Trust to connect with new audiences through a wide range of media.

Content is now planned from an omni-channel perspective, thinking about the messages that we want to communicate first and then choosing the correct channel, or channels, to deliver that message in the right way to the right audience. We produce video, web content, print and audio to deepen member engagement and build retention.

Whether it’s through exclusive member benefits such as the National Trust for Scotland Member Passport or our award-winning podcast, Love Scotland, we’re reaching more people than ever before.

This year, the podcast is moving to a fortnightly release structure, meaning our listeners will get regular new episodes all year round. We’ve already seen a high triple figure percentage increase in downloads, and with a loyal group of subscribers, we’re setting our sights on the top of the UK podcast charts.

Love Scotland reaches audiences from across the globe, with more than a third of our listeners living in North America, which just goes to show how many people really do love Scotland.

NTS membership magazine spread
NTS membership magazine spread

“Our podcast has been transformed into an extremely popular and wholly engaging production. This is entirely due to the approach adopted by Think; taking the best from the series, digging out new stories and sprinkling the mix with a hefty portion of professionalism.”

Jim Whyteside,
National Trust for Scotland
NTS podcast

 RESULTS

 

 

29,000 Average monthly downloads
88% Average consumption
+54% followers, 2023-2024